WHO WE ARE
We are a boutique consultancy and true change agents. As such, we transform the stereotypical model of a consultant from being reactive, responsive and seeking to meet others’ expectations, to being a business partner who really drives change at the very heart of all the businesses we work with.
WHAT WE DO
Our passion inspires change. This requires focus on strengthening your existing controls and processes acknowledging there is already something good in place, bolstering your organisational culture, looking for the root causes of any problems, and asking questions rather than claiming to know it all.
HOW WE WORK
Societal changes, regulation, technology, and empowered customers are changing the nature of business. We do not alter processes or people by ourselves. We sow seeds that inspire change in our client’s businesses. This brings improved service and staff/customer satisfaction, and ultimately a better business.
“Human2Human Consulting, as our name says, is built on the model of an approachable, expert business that is not a faceless corporation. Whilst there are many consultants in the marketplace, as an independent specialist business we offer a dedicated personal service which is very cost effective. Our experience is that small to medium businesses and the public sector are more comfortable working with a partner they can associate with and feel comfortable with.”
LOCAL AUTHORITIES
We are passionate about working with LAs. We understand the current issues, and we have a track record of creating change, making savings and generating income. We offer a range of services from one-off audits, to longer term placements within your team to create and drive real change.
CLAIMS
Claims is our specialist subject. We offer a wide range of services including auditing, claims handling assistance, training, and consultancy on systems, strategy, IT, out-sourcing/management, process management and change management.
COMPLIANCE & RISK MANAGEMENT
We support our clients by reviewing and providing new wordings for all procedures, providing updates as and when necessary and typically before the rules change, reviewing Risk Registers and BCPs, and carrying out full audits both on site worldwide and remotely.
TRAINING
Training should be so much more than compulsory compliance modules. We offer a range of remote and on-site training solutions utilising tailor-made programs or coordinating use of systems including Broker Assess.
WELLNESS
Wellness has never been more important. We knew that 10 years ago, and we have been helping clients with a range of remote and on-site programs that have been proven to reduce absenteeism and staff turn-over, whilst also improving productivity.
CUSTOMER SERVICE
We help clients with all things TCF, including complaint handling, customer strategy and customer service. We have been instrumental in introducing improvements to both traditional insurers and Insurtech businesses.